At digitalmarkelo, we value your trust and satisfaction. Please read our return and exchange terms carefully before making a purchase.
Return Policy
We currently do not accept product returns for either defective or non-defective items.
To ensure the best customer experience, we encourage all customers to carefully review product details and descriptions before completing a purchase.
If an item arrives damaged or incorrect, please contact our support team immediately so we can assist with a replacement or exchange as per our exchange policy.
Exchange Policy
We understand that sometimes a product may not meet expectations, so we gladly offer exchanges under the following conditions:
Eligibility for Exchange
- The item must be defective, damaged, or incorrect upon delivery.
- The exchange request must be made within 7 days of receiving the order.
- The product must be unused, in its original packaging, and include all tags, manuals, or accessories.
Once your request is verified, we will arrange an exchange for the same product or an equivalent one of the same value (based on stock availability).
Countries Covered
We provide exchange support for orders delivered within:
- Bangladesh
- United States
How to Request an Exchange
- Contact us via email or phone within 7 days of delivery.
- Provide your order number, product name, and a brief explanation of the issue.
- Our support team will review your request and guide you through the exchange process.
Exchange Shipping Costs
- If the product was damaged or incorrect, we will cover all exchange shipping costs.
- If the exchange is due to customer preference, shipping fees may apply.
Processing Time
Once we receive your returned item for exchange, please allow 5–10 business days for processing and shipment of the replacement.